FAQ

Frequently asked questions

FAQ.

Q. I just signed up but I cannot get into my account. Why is my account not activated?

A. Your account will be activated within 24 hours. We will send you an email notifying you
that your account is active. Please check your Spam folder or your Junk Folder or keep checking
every 3 hours.

Q. I just bought a whois data base but I do not see that in my account. When will I see my downloads
in my account?

A. Once your account is activated within 24 hours then you will see your downloads. We upload the files
every night before 11:55 PM (ET). Once the downloads are uploaded then you will see that in your account.

Q. How long do I have access for my download files that I purchased?

A. You will have 33 days to download your files.

Q. Do you scrap the data?

A. We legally obtain the whois data. We do not scrap for the data.

Q. How long have you been in business.

A. We have been in the DOT COM Business since 1998.
Q. Will DownLoadWhoIs.Com do any custom work on the data, example put all the data the way I want it?
How much do you charge for custom work?

A. You can contact our Sales Department for any custom work. It will be up to the Sales Department to determine any fees r cost.

Q. I do not like to use my Credit Card online because I do not feel safe with anyone having access to my Credit Card. How else can I pay?

A. When you purchase WHOIS Data through DownLoadWhoIs.Com we do NOT see any of your Financial Information or Credit Card
Information. NOR do we store any credit card information in our data base or on any of our servers. We use PayPal as a Processing
Company to Process Payments on our behalf. PayPal is 150% secure. You can also use your PayPal account to pay for any of your
purchases of our WHOIS Database.

Q. Do you offer any refunds?

A. We do not issue any refunds in whole or in part. If you have any problems with any downloads then please contact us at
(sales at downloadwhois.com) and we will fix any issues within 24 hours. We check every file before we upload to make sure that
there are no issues but we are only human and we can make a mistake now and then.

Q. I downloaded the file and it is in .ZIP. How do I unarchive that file and what software would you recommend for me to unzip the file?

A. We would recommend using winzip. You can download winzip free for 30 days evaluation or you can purchase winzip at
http://www.winzip.com/


Q. What file format are the files in?

A. All files are in .CSV. You can use Microsoft Excel to open the files or you can use a notepad or any notepad editor to open the files.

Q. I purchase the WHOIS for the Month. Do I have to wait for the end of the month to see my downloads?

A. NO, When You purchase WHOIS by the month, you do NOT have to wait until the end of the month. We upload the Daily Whois in your
account every 24 hours so you will have access by the day every day of all newly registered domain names.

Q. I just want a list of all .COM's. Do you have that list?

A. YES, the .COM's are available for sale on DownLoadWhoIs.Com. If you require any TLD's like .biz etc then please contact our Sales
Department at (sales at downloadwhois.com)

Q. Can I mix and match my purchases?

A. You can buy any of our WHOIS Data Base.

Q. I have a problem or a question who do I contact?

A. Please email our Sales Department at (sales at downloadwhois.com) for any questions or any issues. We respond to all questions within 24 hours.



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